Right On The Walls®
Return Policy
30 Day Returns Accepted In New,
Sealed Condition for Exchange or Credit

We have a 30 day return policy for unused and resalable standard non-personalized vinyl products. We accept returns on orders that are still sealed in their original packaging for credit or exchange.

If you would like to return an unused, new condition standard design product:
1. Contact us - We will issue you an RMA#
2. Mail your return back to us with the RMA# written on return box.
3. Print & Fill Out Our Return Form. Include in returned package.
4. Provide Right On The Walls® with USPS package tracking information.
5. When product is received we will ship an exchange item or issue a credit.

Rules & Regulations:
Returns are accepted within 30 days from date of purchase. No exchange or credit will be issued for orders over 30 days old. Absolutely no exceptions.

Any returned item must be received in new, unused and sealed condition. All returned items will inspected upon arrival. If an item is received used or in unsatisfactory condition, absolutely no exchange or credit will be issued.

Buyer is responsible for return shipping, 20% stocking fee, and shipping cost of exchange or credit item.

We will not accept exchange or issue credit for the following items:
1. Discounted items from our Bargain Bin.
2. Reduced pricing "Shapes" sold by the sheet.
3. Personalized orders - including custom text, names, sizes, logo, or other.
4. Digital Prints - including LifeSize CutOuts, Labels, Stickers, Logos, etc.
5. Photo Gifts - including books, mugs, cards, puzzles, ornaments and more.
5. Clock Kits - including clock vinyl & all clock kit parts
6. Glow In The Dark vinyl decals
The above mentioned items are not resalable - all sales are final. No exceptions will be made, and no exchange or credit will be issued.

Exchanges will be shipped to you within 7 business days after the returned product has been inspected and approved as resalable.

Credit will be issued in the form of a gift code which may be used toward a future purchase. To redeem a gift card, enter the unique number provided to you in our shopping cart during checkout. Your unique gift card number can only be used once. Once the gift card has been used it will immediately expire. Your gift card credit will not cover shipping cost.

Each design is custom made to order, there may be variations or alterations made to the design which may differ slightly from the image or pictures shown on our website to accomodate the increased or decreased number of characters in names, dates & other customized information. No exchange or credit will be issued for personalized or customized orders (including custom text, names, colors, sizes, logo, prints, photographs, or other).

All returned items for exchange/credit must be authorized by Right On The Walls® and must be accompanied by completed a Return Slip. Any product received without prior authorization or incomplete paperwork will be refused.

The RMA# you are issued is valid for 10 business days. After 10 business days the RMA# will expire and void. Your returned shipment must be received within 10 business days or the package will be refused and returned to you.

Mail your return USPS Priority with Tracking Number. In the event your return package is lost in transit, we can not be held responsible for replacement or credit.

No exception will be made to the Right On The Walls® return policy.
Updates and/or changes to this policy may be posted without notice.

Common Return Questions:

IF your product has arrived damaged:
If for some reason your lettering has arrived damaged, you may return it within 30 days for an identical replacement. Absolutely no replacement product will be issued for orders over 30 days old.

IF your purchase is the wrong size for your space:
Measure your space before ordering, or please contact us if you need help with a size different than displayed on our website. We cannot be held responsible for incorrect measurements of height or width of your purchase.

IF your product has been damaged during installation:
Although this is rare, in the event that your vinyl wall art is damaged during installation it would not be eligible for a return or refund, but we will offer you a replacement piece at a reduced cost.

Each vinyl wall art order is supplied with a small practice piece. We recommend applying this practice piece to your surface before applying the piece you have purchased if you have never applied our products before.

If you have lost or damaged your clock hands or clock motor during installation, these items would not be eligible for a return or refund, we will offer a replacement at a reduced cost.

If you have lost or damaged your personalized photo mug, photo puzzle, greeting cards, photo ornament, calendar or any other photo gift — these highly personalized items are not eligible for a return or refund.

IF your purchase has arrived with a typographical error:
In the event your vinyl decal has arrived with a typographical error, with the error being made by Right On The Walls, we will accept your return and ship a corrected identical replacement piece to you in a timely manner.

Right On The Walls can not accept responsibility if you have submitted a customized order which is mis-spelled. Please double-check the spelling in your order is correct before submitting.

IF the vinyl is not sticking to your wall or other surface:
Because there are many types of surfaces for which the vinyl decal product may be applied, and all different types of paint and other surfaces, we will not guarantee the vinyl decal product will stick to your space. If you have textured walls and have never applied vinyl art before - contact us for a product sample before making a purchase. The professional materials we use to create our vinyl artwork is approved as interior safe. Apply at your own risk. Right On The Walls shall not be held liable in the rare event that any damage is caused during installation or removal.

We offer small product samples to test on your surface. Please order product samples at http://www.rightonthewalls.com/colors.html

We recommend requesting a product sample if you have any of the following:
** Any glazed or paint finish.
** High Gloss Painted surfaces.
** Textured Walls
** Painted paneling
** Cracked, Crumbling or Peeling paint or walls

What Items Are Not Eligible For Return?
We will not accept exchange or issue credit for the following items:
1. Discounted items from our Bargain Bin.
2. Reduced pricing "Shapes" sold by the sheet.
3. Personalized orders - including custom text, names, sizes, logo, or other.
4. Digital Prints - including LifeSize CutOuts, Labels, Stickers, Logos, etc.
5. Photo Gifts - including books, mugs, cards, puzzles, ornaments and more.
5. Clock Kits - including clock vinyl & all clock kit parts
6. Glow In The Dark vinyl decals
The above mentioned items are not resalable - all sales are final. No exceptions will be made, and no exchange or credit will be issued.

IF your decal has not arrived within a reasonable amount of time:
Please check the USPS tracking information emailed to you at the time of shipment. If you can not find your shipping confirmation email or have deleted it, please enter your transaction number here: Find My Tracking Number.

We make every effort to make sure you receive your package in a timely manner! We do not guarantee a delivery date & accept no responsibility for delays occuring due to unforeseen circumstances.

Right On The Walls is not responsibile for any customer missed dates, events, deadlines or other caused by poor order planning or unexpected shipping delays. If your order must be received within a specified timeline — contact us to make sure we can accomodate the expedited order & pay the extra postage charge for express overnight shipping.

The tracking information provided by the USPS will let you know the status of your order. If we have shipped your package to a P.O. Box, please look for the delivery slip when you pick up mail or ask your postal worker if you have received a package. In the event of inclimate weather on the date of delivery, your postal carrier may have elected to leave a notifcation slip advising you to pick your item(s) up at your local post office.

Your package will be held locally for pick-up for up to 15 days. If your items are not picked up from your local post within this timeframe they are considered abandoned and will be returned to us. We will hold your package for an additional 15 days. To retrieve your package from us, please notify us & we will gladly re-send the package to you for the cost of re-shipping.

In the event your package is abandoned & never returned to us, we accept no responsibility for lost or stolen, abandoned or discarded packages. If we receive your abandoned parcel we will hold it for 15 days. Once 15 days have expired, your product will be discarded and no replacement product will be provided.

International orders may be subject to delay in customs. We have no control over international delays in shipment, and will not issue a refund.

All packages marked 'Delivered' by the USPS will be considered as such. We accept no responsiblity for lost or stolen packages after they are marked delivered by your local postal carrier.

Cancellation Policy

If you would like to cancel your order, please notify us via email immediately. If we have not begun to work on your order, cancellation will be granted at the discretion of Right On The Walls®. We can not cancel orders that have already been placed on our productions schedule, or have already been produced.

Cancellation for personalized or customized orders that have already been through layout and designed by our staff but not produced (this includes custom text, names, colors, sizes, logo, prints, photographs, or other) minus a 25% design fee which will be deducted from any refundable amount.

No exception will be made to the Right On The Walls® cancellation policy.